Key Highlights

  • Years of research point to better performance via more emotional intelligence
  • According to Daniel Goleman, author of “Emotional Intelligence,” “Social Intelligence” and currently, “What Makes a Leader: Why Emotional Intelligence Matters,” emotional intelligence comprised of four domains with 12 core competencies nested within these four domains

Emotional intelligence is NOT about sweetness and light and is NOT inherent. Emotional intelligence is about knowing your competencies, developing them and working consciously to cultivate/improve them.

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Here are Goleman’s four emotional intelligence domains and the core competencies nested within these domains:

  1. Self Awareness – tuning into your emotions so you know what you’re feeling, why you’re feeling and how those feelings help/hinder what you’re trying to achieve
    1. Emotional Self Awareness – you know and understand your strengths/weaknesses; you operate from competence; you have a sense of clarity and purpose so you can be more decisive when setting your action path.
    2. Develop the skills – Be honest with yourself; acknowledge your weaknesses; pinpoint cause(s) of frustration and skills you need to hone in order to succeed.
  2. Self Management – ability to keep control of your impulses and disruptive/negative emotions – if you as a leader are calm, others will be too
    1. Emotional self-control – calm under pressure and quick to re-balance from upsets
    2. Adaptability – agility in face of change, uncertainty and multiple demands
    3. Achievement orientation – strive to meet/exceed standard of excellence; seek out ways to improve
    4. Positive outlook – seeing the good in people, situations, events builds resiliency and opportunities for innovation
  3. Social Awareness – accurately reading and interpreting others’ emotions primarily via nonverbal cues
    1. Empathy – putting self in another’s shoes in meaningful, not condescending, way
    2. Organizational Awareness – reading emotional dynamics within a group or organization so you can be strategic in your approach
    3. Developing the skills – attentively listen, observe and ask questions – no teasing, judging, bullying
  4. Relationship Management – skill set that enables motivation, inspiration and harmonizing with others
    1. Influence – creating group that engaged, mobilized and ready to execute tasks
    2. Coach and mentor – foster learning by giving feedback and support clearly and persuasively
    3. Conflict Management – comfortable dealing with disagreements and finding win-win solutions
    4. Teamwork – actively participate, share responsibility and rewards, contribute to team as a whole
    5. Inspirational Leadership – guide others to overall vision while bringing out team’s best qualities
    6. Developing the skills – see yourself as agent of positive change, take risks, be comfortable about being unconventional.


Thanks to Daniel Goleman writing for CNBC.

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