Keeping it real with upgrading your conversations!
Harris Rules for better presentation and communication: (Practical and tactical!)
1 – Eliminate the use of I, me, my or mine from your speech unless you are apologizing. Then the use of I is part of owning the situation.
2 – Listen more than you speak. Record some of your conversations when you’re doing lead follow up or calling past clients. What percent of the time are you speaking versus the other person? Make it all about the other person, every time.
3 – Ask good questions AND listen to the answers. Use prequalifying scripts.
“Listen with curiosity. Speak with honesty. Act with integrity. The greatest problem with communication is we don’t listen to understand. We listen to reply. When we listen with curiosity, we don’t listen with the intent to reply. We listen for what’s behind the words.” -Roy T. Bennett